Service Coordination Services
Infinity Telecentre, located in London, Ontario, provides answering services, including service coordination and dispatch, to business of all types. Our virtual receptionists can provide temporary or ongoing service coordination coverage for your business, allowing for a seamless customer experience, no matter what time of day.
What is Service Coordination?
This service is designed for any organization that offers 24/7 service. It is most popular with clients in trades, utilities or delivery services who have rotating people on call or have multiple contractors servicing different areas. Our highly trained customer service professionals will be available to answer your businesses calls at any time of day or night. Based on your specific instructions, our service coordinators will determine the caller’s needs and location. If appropriate, we will prequalify customers to ensure they have a valid service agreement or are willing to pay the associated fees, based on your protocols and instructions. If appropriate, our virtual receptionists will contact the on-call technician, dealer or contractor for the service required. If desired, a report detailing calls and the actions taken to fulfil your customer’s needs can be sent out at your convenience. Our service coordinator services streamline your business processes, freeing up time for your office staff during business hours and eliminating the need for additional personnel to answer the phones during off-hours.
Who Can Infinity Telecentre Help?
Since we are equipped to handle heavy call volume, we train our service coordinators to assist business of all sizes. These types of businesses include, but are not limited to:
- Alarm Companies
- Appliance Repair Services
- Disaster Recovery Services
- Elevator Repair Services
- Fuel Delivery Services
- HVAC Services
- Local Health Authorities
- Managed IT Services
- Parts Delivery
- Plumbing Services
- Property Management Companies
- Towing Services
- Utility Companies
- Other Specialized Trades
Why Choose Infinity Telecentre?
At Infinity Telecentre, we know that the initial customer contact sets the tone for the entire client relationship. Our experienced service coordinators are courteous, professional, and ready to provide a seamless customer service experience for anyone who calls your business.
We take the time to understand our clients needs. At Infinity, our programming and implementation team focuses on understanding your values and learning your business, so we can always act as an extension of your team.
Whether you are looking for ongoing, overnight, or temporary service coordination for your business, give us a call at 519 432 6463 to learn more.