Professional Answering Services for Your Property Inquiries & Tenant Service Requests
For both commercial and residential property managers, communication with tenants is crucial for maintaining good relationships. Having reliable property management answering services in place will ensure that all incoming calls are addressed and answered promptly. Infinity answering services allows your tenants to feel safe and secure knowing that they can get service at any time, should an issue or emergency arise.
Our property management answering services ensure that all your incoming calls are answered immediately and professionally. We can provide specific information to callers, whether it be to cover overflow calls from your office to schedule viewings, provide detailed property listing information, or to triage emergency requests from your valued tenants. This allows you to focus your time on managing your properties and maintaining a positive relationship with current and prospective tenants.
Appointment Scheduling Services for Property Management
Not only is it important to keep your current tenants happy and informed, it is also equally important to ensure that all incoming inquiries regarding commercial or residential property vacancies are met with excellent service. With our appointment scheduling and confirmation services, we answer all incoming rental inquiries and promptly schedule viewings, in real time, using web-enabled software.
Our answering service implementation team are customization specialists who can work with your existing software or recommend a solution that suits your needs. When you partner with Infinity, you will have the flexibility of using customized phone answering tools that you are comfortable with; you can block out specific time slots, set your own preferences, and manage your notifications so that you will never miss another opportunity or appointment.
Comprehensive Answering Services for Property Management Companies
We offer a range of customizable answering services to best suit your property management team:
Scheduling Viewings & Service Appointments
We will answer any and all rental inquiries to ensure you never miss out on a potential tenant.
Emergency Dispatch of On-Call Staff
No matter the emergency, our team is there to give your tenants peace of mind that their issues will be dealt with promptly.
Live Phone Answering
Ensure that no call is missed from potential and current tenants with our 24/7 live phone answering services.
Service Coordination
Based on your instructions, we will help coordinate maintenance visits should your tenants run into any issues.
Virtual Reception Services
Our virtual receptionists will save you money as you will not need to hire, train, or manage front desk personnel.
Customer Care Line Service
We will help foster your tenant relationships with our highly trained customer care staff.
After-Hours Answering Service
Ensure your tenants’ needs are looked after day or night with our after-hours answering service.
Why Choose Infinity Virtual Answering for your Property Management Company?
With over 20 years of experience serving customers throughout Ontario, we continue to provide our property management clients with the personalised answering services that integrate seamlessly with their day-to-day operations. For more information about how we can help you manage your tenant relationships, contact Infinity Virtual Answering today.