When providing crucial answering services for businesses, it is important to have a disaster contingency plan in place to prepare for various situations. Disasters like blizzards, floods, or service disruptions can compromise communication services. At Infinity Virtual Answering, our systems remain in place, so we can continue to be responsive and connected to answer your calls.
We are committed to providing the best service in the region which requires being prepared for any situation to occur. Our state-of-the-art telecommunications equipment is protected against many types of disasters which allows our staff to continue answering calls. Trust us to strive for continuous improvement to our technology and business innovation so that we can be connected 24/7, no matter the situation.
Emergency Connection in Disasters 24/7
Infinity takes worst-case scenarios into account when creating its immediate contingency crisis response. These are the necessary precautions taken to reduce possible disruptions to our answering services.
Power Outage Coverage
Power outages can be long or short and can occur during a disruption in the transmission of electricity, such as problems with circuitry. Weather conditions, including heavy rain, flooding, strong winds, snow and ice, and prolonged, extreme heat can cause power outages. Whatever the source, Infinity is prepared with multiple, ready-to-use power generators that allow us to continue answering and dispatching your calls. In addition, all our systems have UPS backup, at a minimum of four hours.
Access to External Services
Infinity can tap into multiple outside services and can utilize traditional landlines, so calls can be answered during long-term delays.
Maintenance
Our onsite IT department provides immediate repairs to our systems if needed during a power outage or software malfunction.
Evacuation
Sometimes an evacuation is necessary to ensure safety. Infinity management and staff can log in and work remotely if an evacuation is necessary.
How Does Disaster Contingency Planning Work?
An efficient disaster contingency plan pinpoints all elements involved in operations including staff, equipment and systems, and examines how best to employ solutions to keep an entire operation running. Infinity regularly tests its backup equipment and protocols to ensure an efficient response.
Benefits of Infinity’s Disaster Contingency Planning
Our Infinity Telecentre keeps you covered 24/7 with real-time employees dedicated to providing our services while maintaining safety. Your business productivity is secured even during long-term situations.
Rely on Infinity’s Deployment of Crisis Contingency Planning
At Infinity, we take every precaution to ensure your business can run smoothly even in the event of an emergency. We’ve earned a reputation as a reliable answering service for Ontario with customized service that works for our clients. Our disaster contingency plan makes sure that we can provide the answering services that you need to be successful no matter the situation. Call us today at 519-432-6463 and discover how our services can benefit your business.