Are you tired of missing important calls and potential business opportunities? Do you wish there was a way to provide excellent customer service even when you’re not available? Look no further – setting up a virtual answering service with Infinity is the solution you’ve been looking for.
Why You’d Need a Virtual Receptionist
In today’s fast-paced world, businesses need to be accessible 24/7 in order to stay competitive. However, it’s not always feasible for business owners or staff to be constantly available to answer calls. This is where virtual answering services come in, providing a professional and efficient way to handle incoming calls, even outside regular business hours.
How to Set Up Your Virtual Answering Service
Step 1: Assess Your Business Needs and Goals
When deciding what services you need from a virtual receptionist, it’s important to determine what specific tasks and responsibilities you need additional help with. This could include call handling, appointment scheduling, message taking, or customer support. When you choose to partner with Infinity Virtual Answering, our team will help you explore the best options that meet the needs of your business.
Step 2: Create Your Customized Call Answering Service Plan
As a leading call answering company in Ontario, we offer customizable plans for businesses, allowing you to provide a personalized and professional experience for your customers. With a customized service plan, you can tailor your phone greetings, call routing, and call handling processes to meet your specific needs. This ensures that calls are answered promptly and efficiently, leading to improved customer satisfaction, streamlined communication processes, and improved overall productivity. Plus, you can choose only the services you need.
As a part of our process, we always inquire about the approximate number of calls per day, week, or month, along with the nature of the information being gathered and whether we’re answering during just business hours or extending into after-hours as well. Understanding these details, such as the approximate call volume and the depth of information, enables us to tailor a service plan precisely to your requirements.
Step 3: Decide How Your Calls are Handled
Having control over how your calls are handled allows you to tailor the customer experience and ensure that calls are handled efficiently and effectively. Whether you want to prioritize certain types of calls, route calls to specific departments or individuals, or implement call screening and forwarding options, having the ability to decide how your calls are handled gives you the power to create a seamless and personalized interaction with your customers. Additionally, by determining how your calls are managed, you can optimize your resources and ensure that each call is directed to the most appropriate person or department, leading to improved customer satisfaction and increased productivity for your business.
Get Started with Infinity Virtual Answering
Ready to streamline your business communications? Get started with Infinity Virtual Answering! Our team will ensure you have a fully customized plan, so you have all the call answering services you need.
It is very important that our customer account setup is accurate and thorough. The length of time required to start your services varies depending on the complexity of your business. If it is a basic message centre requirement we can normally have you up and running within hours of our initial conversation. We do require basic company information in order for us to create a script or details for our staff to work from.
You will have a unique telephone number that is only set up for your particular account. You forward your calls to that telephone number. All calls to that number are routed to us and identified by our equipment as yours, which launches your account for the call centre agent. This is what allows us to answer in your company name and follow your instructions on how your calls are to be handled.
There is no limit. The set-up of your account is flexible and can be tailored to your specific needs.
Absolutely. We often dispatch messages to multiple devices for individuals. Our goal is to be very flexible in accommodating your preferences and how your account is set up.
You can make unlimited changes to your instructions at any time. Please contact an Infinity supervisor to discuss these changes. Programming charges may apply for some changes.
Whether you have one location or fifty, you can specify the required service for each location. The way your account is handled is entirely determined by you. There is complete flexibility in your account setup. You can direct everything to one contact person who will handle all the details.
You can call forward your cell phone to the live phone answering service. Depending on your cellular provider there may be a charge.
Yes, we can. We will be happy to accommodate this request. Getting your messages to you is something we take very seriously. Many of our clients rely on their pagers and cell phones to receive their messages. If they do not work, we need to know.
Get started with an Infinity representative and see how our services can benefit your business.
Free Cost Analysis
Growing a business takes time and money. Are you busy answering your phone when your talent is elsewhere? Answering those telephone calls can keep you away from doing the job that is at hand. Infinity Virtual Answering can help change that. Focus on making your business grow, while saving money. Our service can reduce your labour costs. We’ll help make you money, not cost you money. Today call centres are an environment where people, using computerized tools, serve as the liaison between companies and customers around the world. Customer service and order taking and sales are very popular applications, but we can provide nearly any service that makes a company more valuable to its customers. Infinity can connect the world to you. We operate 24 hours per day, 7 days per week. First impressions count; a live telephone receptionist will project a professional image and show your customers that you really do care about receiving their calls. Many companies use Infinity as a primary, or overflow, source for inbound calls and order taking.
Many companies today are realizing cutting costs is the way of the future. Why have a receptionist employed on a full-time basis when, for a fraction of the cost, our virtual receptionist services can handle those calls effectively in a professional and courteous manner.? Another real benefit of outsourcing is the fact that you will no longer have to work around the scheduling of vacation time, sick time, coffee and lunch breaks for your staff.
Not all call centres are the same. It is the people that make the difference. Our success has been built on customer loyalty as demonstrated by the longevity of client relationships. Years of experience have given us an opportunity to truly understand what customers want and expect. Our commitment to continuous improvement and business innovation to improve service has made us a leader in our field today. Customer service is a priority in our business and that’s our promise to you.