Ontario Answering Services

Infinity Telecentre, located in London, Ontario is Ontario’s premier answering service. With over 20 years of experience, we’ve assisted many businesses to adapt to their clients needs and evolve throughout the digital revolution. We continue to remain cutting edge and client-focused, delivering top notch communications solutions to businesses of all sizes. Our services are designed and tailored based on the unique needs of each client we serve. We take pride in the knowledge that we help so many businesses to connect, grow, and thrive.

Businesses We Serve:

Infinity Telecentre Services

We offer a full suite of communications solutions that are tailored to meet the needs of each client we serve. Some of the answering services we provide include:

Appointment Scheduling

Infinity Telecentre answers inbound calls and book appointments for many organizations every day.  Our software integrates with all calendar management and scheduling tools, ensuring that data is accessible to our clients at all times.

Remote Reception

Our remote reception services are designed to provide callers the same level of service they would receive when calling directly to the reception desk of an organization. We offer remote reception during regular business hours and after-hours. We can connect callers to extensions, take messages and direct them to the appropriate party, offer information about your organization, products or services, track and enter lead data into your CRM; the possibilities are endless. Best of all, we are ready and waiting, 24/7/365, to provide clients with excellent service.

Help Desk

Our skilled team can help your customers access the information or services that they are in need of. If further assistance is required, we can immediately forward their information on to the appropriate person to assist them. We ensure your business always responds in a timely manner and your customers consistently benefit from excellent service.

Appointment Confirmation and Verification

Missed appointments can be very frustrating for businesses as they represent wasted time, money, and opportunity. Calling to remind every client about every appointment is extremely time-consuming; we can assist you with that as well! We can make outbound reminder calls a couple days prior to appointments and provide your clients with a friendly reminder of their commitment.

Appointment Cancellation and Rescheduling

In a perfect world, every appointment would be set in stone; however, things often come up that cause clients the need to cancel or change their appointments. When a client cancels, we’ll remove their appointment from your calendar and proactively try to find a better time to reschedule, so that you don’t lose the business.

Other Services:

Get started with an Infinity representative and see how our services can benefit your business.

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