Ontario Business Call Answering Services
Infinity Virtual Answering, located in London, Ontario is Ontario’s premier business call answering service. With over 20 years of virtual reception experience, we’ve assisted many local businesses to adapt to their client’s needs and evolve throughout the digital revolution. We continue to remain cutting edge and client-focused, delivering top-notch call answering solutions to businesses of all sizes across Ontario. Our business answering services are designed and tailored based on the unique needs of each client we serve. Our team of virtual receptionists take pride in the knowledge that we help so many Ontario businesses to connect, grow, and thrive.
Businesses We Serve
Our virtual receptionists are equipped to answer calls for the following businesses:
Professional Services
Never Miss An Important Business Call
Emergency Call Services
Ensure your staff’s safety with emergency call answering and dispatch services. Keep the lines of communication open at those critical times with safety check-ins or emergency dispatch of staff. We designed our emergency call services to benefit your Ontario business’ processes when you need it the most.
Virtual Reception & Answering
Infinity’s virtual reception and answering services are customized to your business. Get support for your existing virtual reception staff or keep the phones running after hours with professional remote reception coverage.
Call Centre Services
We go above and beyond when it comes to our call centre services. If your Ontario business is in need of order taking, data collection and entry, customer care lines or help desk services our experienced and reliable virtual receptionists will customize your business answering services to fit the unique needs of your business.
Infinity’s Call Answering Services for Ontario Businesses
We offer a full suite of business call answering solutions that are tailored to meet the needs of each client we serve. Some of the answering services we provide in Ontario include:
Appointment Scheduling
Infinity Virtual Answering answers inbound calls and book appointments for many organizations every day. Our software integrates with all calendar management and scheduling tools, ensuring that data is always accessible to our clients at all times.
Remote Reception
Our virtual reception services are designed to provide callers the same level of service they would receive when calling directly to the reception desk of your organization. We offer remote reception during regular business hours and after-hours. We can connect callers to extensions, take messages, and direct them to the appropriate party, offer information about your organization, products or services, track and enter lead data into your CRM; the possibilities are endless. Best of all, we are ready and waiting, 24/7/365, to provide clients with excellent service.
Help Desk Answering Services
Our skilled team of virtual receptionists can help your customers access the information or services that they need. If further assistance is required, we can immediately forward their information on to the appropriate person to assist them. We ensure your business always responds in a timely manner and your customers consistently benefit from excellent service.
Appointment Confirmation and Verification
Missed appointments can be very frustrating for businesses as they represent wasted time, money, and opportunity. Calling to remind every client about every appointment is extremely time-consuming; we can assist you with that as well! We can make outbound reminder calls a couple days prior to appointments and provide your clients with a friendly reminder of their commitment.
Appointment Cancellation and Rescheduling
In a perfect world, every appointment would be set in stone; however, things often come up that cause clients the need to cancel or change their appointments. When a client cancels, we’ll remove their appointment from your calendar and proactively try to find a better time to reschedule, so that you don’t lose the business.
Other Answering Services:
- Urgent Service Coordination
- Customer Care Lines
- Sales Support
- Lead Qualification
- Employee Check Ins & Monitoring
- Paging Hardware & Service