Call Answering and Virtual Receptionist Services for Small Businesses

small business answering servicesOperating a small business typically demands you, as the business owner, to wear multiple hats: you’re in charge of operations, sales, customer service – and so much more. Our answering services for small business allow you to focus on what matters most. As your small business grows, it may become more and more difficult to manage so many competing objectives; but, you cannot afford to compromise on customer service. This is where we come in, we make sure every call is acknowledged and spare you the unnecessary interruptions.

Call Answering Services in Ontario

Infinity call answering services ensure each of your customers’ needs will be addressed promptly. Your customers receive the personalized attention they deserve from one of our experienced customer service agents. Infinity agents work as an extension of your team, operating based on your instructions and business protocols. This ensures that the service received by each customer aligns with your personal and business objectives.

You can’t be available 24/7, but the Infinity team is, so you never have to worry about missing a call that could translate into a new opportunity. We help you to nurture and protect your relationship with your clients. By enlisting Infinity call answering services, you’re positioning your business for continued growth and success by ensuring every customer experience is a positive one.

Virtual Receptionist Services

Many small business owners believe that having a dedicated receptionist is something that is just not feasible. This is where Infinity can help, for a small fraction of the cost of a traditional employee. Our agents can assist with essential business functions by helping to keep clients and calendars organized and immediately acknowledging phone calls and customer service needs. We understand that hiring and training a new receptionist or secretary can be cost-prohibitive for a small business, so we welcome you to share one of ours. With Infinity’s virtual receptionist services, the solution is simple: retain the services of a highly capable receptionist – without carrying the cost of hiring new personnel.

Our virtual receptionists are available 24/7 to screen, forward and transfer calls. They are also able to process orders, schedule appointments, and transmit messages to you and your team via fax, email, text, phone – or all the above.

Are you committed to service level agreements? Do you strive to serve your clients within a certain period of time, no matter what? Our virtual assistants also manage emergency dispatch of your on-call staff, so you’ll never default on your obligations or miss an opportunity to prove your unique value to your customers.

Customer service simplified with Infinity Telecentre in London, Ontario

If you’re a small business owner who wants to distinguish your company as one that prioritizes your customers above all else, don’t wait to secure Infinity call answering and virtual receptionist services. Contact us today to find out how we can support your business and help your fantastic service to remain top-of-mind for your customers.

Get started with an Infinity representative and see how our services can benefit your business.

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