Whether you run a small, local insurance company or a large regional or national corporation, your business faces stiff competition. Today’s insurance customers have many options to choose from, and they’re considering one factor above all: customer service. More importantly than buying policies, your customers want an insurance company that will be there for them after the sale and the monthly premiums — a company that will support them through their claims process and beyond.
Infinity Telecentre understands that exceptional customer service is the edge your insurance company needs to grow and maintain a strong customer base. That’s why our answering services are designed to deliver the care and attention your customers deserve. Our friendly and highly trained operators will go the extra mile to deliver great service to your clients.
From policy quotes, appointment scheduling and claim handling, our representatives will follow the scripts your company provides to gather information, submit forms, and take the administrative burden off your staff. We provide 24/7 customer support, so your phones never go unanswered. Our answering service plans can be tailored specifically to the requirements of your business, so you’ll pay only for the services you need.
Professional Answering Services for Insurance Agents
At Infinity Telecentre, our comprehensive and customizable answering service allows you to choose only the services you need. We offer a broad range of operational and administrative services to support and complement your business, including:
- Live answering and remote reception services
- Appointment scheduling, canceling, and rescheduling
- Appointment verification and reminders
- Claims processing
- 24/7 after-hours emergency call handling
- Help desk support
The Benefits of Specialty Answering Services for Insurance Companies
By working with us to supplement your business needs, your company will benefit in many ways. Call answering for insurance companies allows you to:
- Save time and money by decreasing your hiring and training needs
- Free your staff from time-consuming, routine tasks, so they can focus on what they do best
- Ensure that every call to your company is answered immediately and handled to your satisfaction, regardless of what you and your staff are doing when calls come in
- Purchase only the services you need, instead of paying full-time for the services you don’t
- Provide the focused, 24/7 support your customers expect and deserve
Why choose Infinity Telecentre?
Based in London, Ontario, we’ve been providing best-in-class services for our clients for more than 20 years. Our experienced representatives are committed to seamless integration with your business, so your customers will never feel they’re speaking to someone who can’t meet their needs.
No matter what the needs of your business are, our flexible and customized plans will help you meet them. Give us a call today to learn more about what we can do for your insurance company.