Specialized Answering Services for Pharmacies
Pharmacists and pharmacy technicians know that accuracy and timeliness are essential in providing customers excellent service. As a premier answering service in Ontario, Infinity Virtual Answering provides pharmacy call centre services, allowing you to provide and maintain quality service for your valued customers while streamlining the efficiency of your operations.
We are uniquely poised to be the perfect liaison between you and your clients at your pharmacy; offering over twenty years of experience so you can rest assured that your calls are handled by the utmost professional and caring staff. Whether you need coverage for calls concerning prescription discrepancies, prescription refills or appointment bookings, you can count on the Infinity team to deliver the first-rate pharmacy answering service, providing customer service that your clients expect and deserve.
Pharmacy Virtual Answering Services We Provide
24-7 Answering Services
No matter the time of day, your customers can speak with a live person to answer their questions and address their concerns. Our friendly receptionists will make sure you never miss a call and deliver superior customer service.
Prescription Services
Our specialists can help with coordinating the filling, refilling, and pickup or delivery options for your customers. We can also make outbound calls to customers to alert them about their prescription refills and pick-up options.
Virtual Receptionist Services
Our virtual receptions can answer calls in real-time to assist your customers with their important pharmaceutical needs and inquiries. We can provide customized solutions that meet your business’ needs.
Emergency Call Handling
Our team of emergency pharmacy call centre agents will respond to your customer’s call and prioritize them based on your specifications. We will then dispatch the call appropriately and communicate with the customer in a professional matter.
Pharmacy Answering Services with a Caring Voice
At Infinity Virtual Answering, we understand that your customers require accuracy, efficiency, and empathy when calling your pharmacy. Whether it be during business hours or after hours, your customer concerns will be handled around-the-clock in a professional manner with a virtual receptionist for your pharmacy. Our agents are trained to answer your calls with compassion and professionalism that can be customized to your brand voice. To find out more about our extensive suite of customizable pharmacy answering services, please feel free to get in touch with the team at Infinity Virtual Answering to learn more.