Pharmacists and pharmacy technicians know that accuracy and timeliness is of the essence in providing excellent service for customers. Imagine the elimination of juggling competing priorities while focusing and devoting your precious time to the current customer or task at hand. We have a solution for that. As a premier answering service in Ontario, Infinity Telecentre is your best option to provide and maintain quality service for your valued customers while streamlining the efficiency of your operations.
Phone answering services have long been an integral component of the frontline service offered by businesses with busy day-to-day requirements, including pharmacies. Infinity Telecentre is uniquely poised to be the perfect liaison between you and your clients; offering over twenty years of experience so you can rest assured that your calls are handled by the utmost professional and caring staff. Whether you need coverage for calls concerning prescription discrepencies, prescription refills and everything in between, you can count on the Infinity team to deliver the first-rate service that your customers expect and deserve.
Pharmacy Answering Services
Customizable solutions are at your fingertips when you work the team at Infinity Telecentre. Based on your directives and preferences, we can handle inbound and/or outbound calls such as prescription refill and pickup reminders, coordinating of prescription filling, forwarding requests for dosage and drug interaction inquiries, medication information, and prescription related customer service issues. Whether it be during business hours or after hours, your customer concerns will be handled around-the-clock in a professional manner.
Answering Services for Pharmacists and Technicians
Here is just a sample of the multitude of benefits and services associated with utilizing our telephone answering services for pharmacists:
- Live Call Handling – Real-time call handling can assist your customers with their important pharmaceutical needs and inquiries.
Urgent Call Handling – We can promptly connect any emergency calls to the appropriate on-call resource.
Prescription Services – Our specialists can help with coordinating the filling, refilling, and pickup or delivery options for your customers.
Customer Care – When more complex issues arise, we can provide the extra care needed for a timely resolution.
Increase Productivity – Reduce dropped calls and maintain a high level of efficient service for your pharmacy.
Reduce Costs – With our cost-effective services you can reinvest the savings to grow and expand.
Increase Customer Satisfaction – Protect your most valuable asset, your loyal customers, with consistent delivery of compassionate, quality service.
There’s no better time than now to propel your pharmacy operations to the next level. Let Infinity Telecentre help lead you in the right direction in providing a 24/7 boost to your customer experience.