Call Answering Services for Trades

At Infinity Virtual Answering, we provide solutions to help run your business smoothly with call answering services for the trade industry and professional contractors. In a people-driven industry, the success of your business relies heavily on clear and concise communication with your customers. Our business phone answering services for tradespeople help deliver messages to your team, send out quotes, field new leads, and monitor workers out in the field. Focus on your high-quality work while we take care of your clients.

Helping Tradespeople Throughout Ontario

Infinity Virtual Answering is located in London, Ontario, and for over 20 years we have provided businesses with premier virtual answering services. We understand what top-tier customer service means for the trades. To grow your business and keep it running efficiently, you need a consistent, professional phone answering service that makes sure you never miss a call from a customer. With Infinity Virtual Answering, we will answer your calls any time of day and act as an extension of your business. We’ll speak your language and dedicate the time to understand your business to give your customers a consistent on-brand message and service.

After-Hours Phone Answering Service

For the trades industry, calls can come in any time of day. To keep your business growing and meeting your customers’ needs, you need after-hour phone answering services. We will answer your calls outside of your normal business hours and handle your calls to your unique specifications.

Lead Capture and Qualification

Capture leads efficiently while never missing a call when you partner with Infinity Virtual Answering. Our live answering services for small businesses make sure that your business captures leads that are useful to your business and make it easier to follow up with potential clients.

Virtual Phone Answering Services

Don’t miss another call with Infinity’s virtual phone answering services for trades. We can assist you with essential business functions while lowering your payroll costs. Our services include answering phone calls, organizing, and delivering messages, and fielding customer questions and requests.

Appointment Scheduling 

Our virtual receptionists can schedule appointments and client visits for you and add these bookings into your calendar. Scale your business during busy periods and maintain a high level of customer support throughout with appointment scheduling for trades professionals.

 Employee Safety Check-Ins

Ensure that your employees are safe and get the attention they need during an emergency. We proviude customized safety check-in services for trades to help you monitor the safety of your employees when they are out in the field.

Emergency Dispatch Services

Our team of emergency dispatch agents will respond to your customer’s call and prioritize them based on your specifications. We will then dispatch the call appropriately and communicate with the customer in a professional matter.

Water damage is a serious problem that requires immediate attention. A call answering service can stay on top of customer emergencies 24/7 and earn you customer loyalty.

The change of seasons can increase calls for maintenance and cleaning of HVAC units. Virtual answering is made for handling heavy call volume during peak business periods. You’ll never have to worry about a missed call.

Virtual answering services provide a professional voice for your company. At Infinity, we can present a polished impression to your clients that will go a long way to inspiring confidence. Our call answering service is also a cost-effective way to get information to workers out in the field.

Our specialists can book appointments, saving you precious time doing what matters most. We also offer paging and forwarding services so customers and suppliers can quickly reach you. Our after-hours option can accommodate emergency calls for when your clients need you most.

When elevators break down, getting an elevator technician in for repairs is essential. With our call answering services, we can take the call when it matters most, so you can help your clients faster. Routine maintenance is also important to mitigate emergencies. We can assist in prioritizing routine from emergency calls.

Communication is key as a contractor, in this trade, openness and accountability is appreciated and go a long way to earning customer trust. Our call answering service can handle this level of responsiveness and responsibility by scheduling work, setting up meetings, garnering customer leads and addressing queries and complaints.

Invest in Customer Service for Your Business

Let us answer your calls so you can focus on what matters. Our call answering for trades is a cost-effective solution to hiring and training front-office staff on phones. Let us create a customized plan for you.