Answer Every Call, No Matter the Time with After-Hours Answering Service
If you require after-hours phone answering services for your business, Infinity’s virtual Receptionists have a range of solutions available to assist you. Canadian-owned and operated, Infinity Virtual Answering in London, Ontario, specializes in providing 24/7 answering service with live representatives, including after-hours reception.
Provide 24/7 Call Answering Services to Your Customers
If you have limited staff and resources, it’s nearly impossible to be available for your customers at all hours of the day. Customers expect 24/7 responses and on-call after-hours answering services provide the support you need to keep your customers satisfied. That’s where we come in, we will make sure your callers are well taken care of, outside of your normal business hours.
Our operators will handle your calls according to your specifications. Our staff can’t replace you, but they can be there for callers 24/7, scheduling appointments, taking orders, offering product information, or connecting them to you if the situation calls for it. All answering and reception services are completely custom-designed to meet your needs. We can communicate details via text, email, phone, or even your own web-based interface, whichever best suits your needs.
How We Help Filter Non-Emergency Calls
At Infinity, we understand that every call you receive is important, but not every one is an emergency. Our commitment to exceptional service goes beyond simply answering calls; we excel at serving as a filter for non-emergent after-hours services. This means that we evaluate each call based on the criteria you specify. Is it an urgent matter that demands immediate attention, or can it wait until your office is open for business? We apply your customized lens to assess the situation accurately.
Streamlining Your After-Hours Operations
In our dedication to comprehensive call management, we extend our commitment beyond urgent matters to streamline your operations effectively. For example, a dripping faucet or a malfunctioning microwave may not need to be addressed after business hours, but our team will deliver exceptional service to your clients by scheduling the necessary maintenance during the day.
On-Call After Hours Answering for Your Business
At Infinity Virtual Answering, we understand the needs of business owners. Our dedicated team of professional after-hours virtual receptionists is ready to answer your calls for various businesses in many industries, including:
- Medical Reception Services
- Insurance After-Hours Reception
- Telephone Answering Services for Lawyers
- After-Hours Call Answering for Mental Health Services
- Live Answering for Charities and Not-for-Profits
- Call Answering for Engineering Firms
- On-Call After-Hours for Real Estate Agents
- Out-of-Hours Funeral Answering Services
- Virtual Answering for Towing Companies
- After-Hours Reception for Contractors & Construction
- Live Phone Answering for Electricians
With our after-hours reception team working for your business, you won’t have to contend with constantly juggling your phone or worrying about losing business opportunities when you aren’t available. You’ll have phone support around the clock, and your customers will thank you for being there when they need you. If the call is a true emergency, we’ll make sure we reach you right away, otherwise, you won’t be bothered.
Discover How an After-Hours Answering Solution Can Help Your Business
Infinity can help increase your bottom line, by ensuring your never miss an opportunity because it came in after-hours or lose a client because they couldn’t get service in an emergency. Our services allow you to be there for your clients, while eliminating the costs associated with hiring, training, and retention of additional staff. We provide customized services, 24/7, for less than a tenth of the cost of an average part-time employee.
Contact Infinity Virtual Answering for more information today, and make sure your business is covered 24/7.
What Our Customers Say About Our After-Hours Answering Services
It gives me pleasure to be able to write a testimonial for Infinity Answering Service.
I have been using them for at least 20 years to answer my phone lines after hours in the evenings and weekends, for both my personal General Practice, as well as for London Doctors Relief Service, which works during those hours.
They answer approximately 1700 calls per month on my behalf, and I have been extremely impressed at how professional they are, and how extremely rare, there are mixups, in spite of the very complex interactions they have with patients, and their ability to schedule patients to be seen in the clinic after hours.
Their management team is very responsive to any issues that might arise, and resolve them quickly.
Yours Truly,
Dr. Henry B
Infinity has been our answering service provider for many years. We have several lines directed to them with a variety of schedules and call handling requirements. They consistently respond quickly and courteously to each and every call, allowing us to be available 24/7 as needed.
My annual updates and any queries have been managed and transacted with speed and accuracy every time. I would not hesitate to recommend Infinity to anyone in need of off-hours call handling.
J Johnston
FCFP’s experience with Infinity has been great. We appreciate the dedicated support. The staff at Infinity do their best to continually learn the complexities of our business needs to improve their service to our customers.
Mike C
We love having this service, we use Infinity Virtual Answering to cover our phones when we have team outings or vacations where we need to have someone answering the phones. The staff is always professional and reliable.
Kim Atkinson
Frequently Asked Questions
After-hours answering would include any calls that your business receives before it opens and after it closes. Your dedicated receptionist would answer calls during the day while our professional receptionists would take care of calls afterwards to make sure your customers reach a real person when they call.
Yes! Our virtual receptionists are located in our office in London, Ontario. They are professional trained and can answer your calls using your script that represents your business.
Yes, we answer your calls 24/7 throughout the year to make sure your customers can reach our business, no matter what.