Flexible Business Call Answering Solutions
Designed to suit the call answering needs of virtually any business, Infinity offers call answering services that provide business owners with the solutions they need to facilitate internal communication, scheduling, and service coordination. Whether it be long-term virtual reception coverage to save your business on added costs, occasional call answering coverage for sick calls, leaves and vacation time, or niche call answering services for events, campaigns, scheduling, and more. We can support your business call needs to ensure each and every incoming call is answered by a live representative and that the appropriate next steps are performed.
Spend less time handling phone calls and more time growing your business and taking care of your customers. Infinity Virtual Answering offers Ontario businesses an extensive suite of customizable call answering services to suit your unique business needs. Our virtual office receptionists get to know your business and your clients. We communicate professionally, and with your branded voice so that we emulate your brand. Let us create an answering service solution that fits your business needs and allows you to dedicate more time to making your business thrive. Relax knowing you’ll never miss a call, customer request, or urgent message when you partner with Infinity Virtual Answering.
Streamline Your Business Communications with Live Receptionist Answering Service
Whatever industry your business finds itself in, communication is key. The ability to promptly and professionally answer incoming calls from customers, patients, clients, and partners is essential to maintaining exceptional customer service. That’s why Ontario businesses, organizations, and professionals trust the team of professional call answering specialists at Infinity Virtual Answering.
Our team of professional answering technicians works as an extension of your business and can be trained to provide the very best insight and directions to incoming callers. We can be the. We also make it easy to connect with any of your in-house communication systems or procedures to ensure the necessary follow-throughs and implementation.
Answering & Virtual Reception Services for Businesses
Appointment Scheduling
Let Infinity manage your business scheduling requirements. From appointment booking, appointment confirmations, follow-ups, and rescheduling, we can manage your appointment scheduling needs and work with your existing systems – no matter how intricate your scheduling process may be.
Virtual Receptionist Services
Free up office space, reduce business costs and provide your customers with 24/ hour reception coverage with our professional virtual reception services. For large businesses or smaller start-ups, Infinity can provide customized live receptionist answering services to suit your individual needs.
Reception Overflow
Rest assured customer calls are always being answered by a live representative – day or night. Infinity’s reception overflow services can support your existing reception team in the event of a surplus of calls or even handle all your reception needs for peak times.
Reception Coverage
Infinity’s team of virtual office receptionists provides professional reception coverage when your business needs it most. Whether for seasonal, vacation, holiday coverage or for peak call times, Infinity is here to support your business call-answering needs day or night.
After-Hours Reception
For some businesses, important calls can come in at any time of day and if it’s an emergency, customers want to speak to a live representative. Let Infinity manage your incoming calls with our after-hours reception services.
Lead Capture and Advertisement Response
Don’t let your costly marketing initiatives go to waste. Infinity offers specialized lead-capturing services to ensure that warm leads are answered and properly directed to appropriate representatives.
Registrations & Reservations
Simplify your registration and reservation process with Infinity’s registration and reservation services. Our team is trained in customer service and guest relations so you can feel at ease that our team will deliver exceptional registration services to your customers and clients.
Event Hotline & Ticket Sales
Infinity offers unique call services for special events with our event hotline and ticket sales services. We can help to make essential outgoing calls, as well as fielding incoming calls to process payments as needed by your event.
Delivering Messages
As part of our call answering services, we offer customized message delivery services. From inquiry follow-ups to confirmations or essential next-steps, you can rely on us to deliver essential messages to your employees, clients, or contractors.
Professional Call Answering Services from Infinity Virtual Answering
Let Infinity help you raise the bar when it comes to customer service by implementing professional call answering services to support your growing business. Contact our team today to learn more about our wide range of virtual receptionist call phone answering services and how we can uniquely serve and support your business call answering needs today.
What Our Clients Say About Our Call Answering Services
It gives me pleasure to be able to write a testimonial for Infinity Answering Service.
I have been using them for at least 20 years to answer my phone lines after hours in the evenings and weekends, for both my personal General Practice, as well as for London Doctors Relief Service, which works during those hours.
They answer approximately 1700 calls per month on my behalf, and I have been extremely impressed at how professional they are, and how extremely rare, there are mixups, in spite of the very complex interactions they have with patients, and their ability to schedule patients to be seen in the clinic after hours.
Their management team is very responsive to any issues that might arise, and resolve them quickly.
Yours Truly,
Dr. Henry B
Infinity has been our answering service provider for many years. We have several lines directed to them with a variety of schedules and call handling requirements. They consistently respond quickly and courteously to each and every call, allowing us to be available 24/7 as needed.
My annual updates and any queries have been managed and transacted with speed and accuracy every time. I would not hesitate to recommend Infinity to anyone in need of off-hours call handling.
J Johnston
FCFP’s experience with Infinity has been great. We appreciate the dedicated support. The staff at Infinity do their best to continually learn the complexities of our business needs to improve their service to our customers.
Mike C
We love having this service, we use Infinity Virtual Answering to cover our phones when we have team outings or vacations where we need to have someone answering the phones. The staff is always professional and reliable.
Kim Atkinson