Whatever industry your business finds itself in, communication is key. The ability to answer incoming calls from customers, patients, clients and partners promptly and professionally is essential to maintaining exceptional customer service. That’s why Ontario businesses, organizations and professionals trust the team of professional call answering specialists at Infinity Virtual Answering.
Flexible Business Call Answering Solutions
Designed to suit the call answering needs of virtually any business, Infinity offers call answering services that provide business owners with the solutions they need to facilitate internal communication, scheduling and service coordination. Whether it be long-term reception coverage to save your business on added costs, occasional call answering coverage for sick calls, leaves and vacation time or niche call answering services for events, campaigns, scheduling and more. We can support your business call needs to ensure each and every incoming call is answered by a live representative and that the appropriate next steps are performed.
Infinity’s team of professional answering technicians work as an extension of your business and can be trained to provide the very best insight and directions to incoming callers. We also make it easy to connect with any of your in-house communication systems or procedures to ensure the necessary follow-throughs and implementation.
Answering & Virtual Reception Services for Businesses
Infinity Virtual Answering offers Ontario businesses with an extensive suite of customizable answering services to suit your unique business needs, including:
Let Infinity manage your businesses scheduling requirements. From appointment booking, appointment confirmations, follow-ups and rescheduling, we can manage your appointment scheduling needs and worth your existing systems – no matter how intricate your scheduling process may be.
Free up office space, reduce business costs and provide your customers with 24/ hour reception coverage with our professional virtual reception services. For large businesses or smaller start-ups, Infinity can provide customized virtual reception services to suit your individual needs.
Rest assured customer calls are always being answered by a live representative – day or night. Infinity’s reception overflow services can support your existing reception team in the event of a surplus of calls or even handle all your reception needs for peak times.
Infinity’s team of virtual receptionists provide professional reception coverage when your business needs it most. Whether it be for seasonal, vacation and holiday coverage or for peak call times, Infinity is here to support your business call answering needs day or night.
Simplify your registration and reservation process with Infinity’s registration and reservation services. Our team is trained in customer service and guest relations so you can feel at ease that our team will deliver exceptional registration services to your customers and clients.
For some businesses, important calls can come in at any time of day and it’s an emergency, customers want to speak to a live representative. Let Infinity manage your incoming calls with our after-hours reception services.
Don’t let your costly marketing initiatives go to waste. Infinity offers specialized advertising response services to ensure that warm leads are answered and properly directed to appropriate representatives.
Infinity offers unique call services for special events with our event hotline and ticket sales services. Infinity’s team can help to make essential outgoing calls, as well as fielding incoming calls to process payments as needed by your event.
As part of our call answering services, we at Infinity offer customized message delivery services. From inquiry follow-ups to confirmations or essential next-steps, Ontario businesses rely on Infinity to deliver essential messages.
Professional Call Answering Services from Infinity Virtual Answering
Let Infinity help you raise the bar when it comes to customer service by implementing professional call answering to support your growing business. Contact our team today to learn more about our wide range of call answering services and how we can uniquely serve and support your business call answering needs today.
It gives me pleasure to be able to write a testimonial for Infinity Answering Service.
I have been using them for at least 20 years to answer my phone lines after hours in the evenings and weekends, for both my personal General Practice, as well as for London Doctors Relief Service, which works during those hours.
They answer approximately 1700 calls per month on my behalf, and I have been extremely impressed at how professional they are, and how extremely rare, there are mixups, in spite of the very complex interactions they have with patients, and their ability to schedule patients to be seen in the clinic after hours.
Their management team is very responsive to any issues that might arise, and resolve them quickly.
Dr. Henry B
Infinity has been our answering service provider for many years. We have several lines directed to them with a variety of schedules and call handling requirements. They consistently respond quickly and courteously to each and every call, allowing us to be available 24/7 as needed.
My annual updates and any queries have been managed and transacted with speed and accuracy every time. I would not hesitate to recommend Infinity to anyone in need of off-hours call handling.
FCFP’s experience with Infinity has been great. We appreciate the dedicated support. The staff at Infinity do their best to continually learn the complexities of our business needs to improve their service to our customers.
We love having this service, we use Infinity Virtual Answering to cover our phones when we have team outings or vacations where we need to have someone answering the phones. The staff is always professional and reliable.