Improve Customer Satisfaction with Customer Call Centre Services
Increase your customer satisfaction and answer every call with dedicated inbound call centre services from Infinity Virtual Answering. Your customers are the driving factor to the success of your business. A delay in shipping, requests, or poor service can negatively impact your business. With a dedicated team of professionals answering your calls, we can provide superior customer service to your clients without additional team support. Whether you’re a small businessperson who is too busy to field calls, or you represent a large corporation that requires technical support for its products, our professional customer care agents have the skills required to keep your customers satisfied.
A Full-Service Virtual Customer Care Contact Centre
At Infinity Virtual Answering, we recognize that customers who receive quality over-the-phone customer service with solutions to their problems are more likely to form a favourable opinion of the company with whom they are doing business – and that is just part of how we add value to so many organizations.
Our customer care line services include:
- Handling customer complaints
- Addressing technical issues
- Answering customer questions
- First line of support for services including pricing, products, or other business information
- Branded customer care
- Referrals to team members and escalation of concerns
Your Customers Are Our Focus
Businesses trust Infinity to act as a critical point of contact between themselves and their stakeholders. Our inbound call centre services focus on your customers and provide the highest level of customer care and satisfaction.
Infinity Virtual Answering offers highly trained staff and on-site resources that enable us to field any volume of customer service calls efficiently and effectively. Our staff are experts, trained in all customer care and call centre best practices; they are excellent at determining urgency, de-escalation, and disseminating or reporting information appropriately. And, Infinity inbound call centre services enable your business to respond to your customers 24/7.
Outsource Your Customer Service Call Centre
Our outsourced customer service call centre services will save you the valuable time you’d spend on fielding customer calls, allowing you to focus on your work without unnecessary interruptions. Best of all, Infinity’s Customer Care Call Answering Services will help you cut costs while maintaining and growing your business; we eliminate the costs associated with hiring, training, and retaining additional staff to field calls, all while ensuring your customers are highly satisfied.
If you represent a business that values customer relationship management, we can help you! We would be happy to field customer complaints, comments, and questions, or provide technical support on your organization’s behalf. Call us about our Customer Care Lines today at: 519-432-6463 or browse all our call answering services.
It gives me pleasure to be able to write a testimonial for Infinity Answering Service.
I have been using them for at least 20 years to answer my phone lines after hours in the evenings and weekends, for both my personal General Practice, as well as for London Doctors Relief Service, which works during those hours.
They answer approximately 1700 calls per month on my behalf, and I have been extremely impressed at how professional they are, and how extremely rare, there are mixups, in spite of the very complex interactions they have with patients, and their ability to schedule patients to be seen in the clinic after hours.
Their management team is very responsive to any issues that might arise, and resolve them quickly.
Yours Truly,
Dr. Henry B
Infinity has been our answering service provider for many years. We have several lines directed to them with a variety of schedules and call handling requirements. They consistently respond quickly and courteously to each and every call, allowing us to be available 24/7 as needed.
My annual updates and any queries have been managed and transacted with speed and accuracy every time. I would not hesitate to recommend Infinity to anyone in need of off-hours call handling.
J Johnston
FCFP’s experience with Infinity has been great. We appreciate the dedicated support. The staff at Infinity do their best to continually learn the complexities of our business needs to improve their service to our customers.
Mike C
We love having this service, we use Infinity Virtual Answering to cover our phones when we have team outings or vacations where we need to have someone answering the phones. The staff is always professional and reliable.
Kim Atkinson