24/7 Email Response Services
Infinity Virtual Answering provides more than just telephone answering services. We are here to help your business work more efficiently via email response too. Our customer service agents are trained to in quick and effective response techniques. We can help you stay on top of relations with your current customers, enabling you to maintain excellent service. In addition, we can respond promptly to all your inbound email leads, helping your business to gain new customers. We understand the importance of maintaining accessibility for your clients or customers, via all contact channels and we work very successfully, with both large and small businesses, to help them stay connected to their clients.
Benefits of Email Response Services
As more and more people use the internet as their primary means of contacting businesses, the need for reliable email response continues to grow. Many people find email to be a quick and easy way to ask questions or inquire about business services. Plus, with email, you have the added benefit of having an easily accessible, written record of your interactions. This is beneficial for your business and for your customers. When you choose a reliable online response email team like Infinity Virtual Answering, you can always feel confident that your customers’ emails will be answered in a timely and professional manner.
Why Choose Infinity Virtual Answering for Your Live Email Management
We work closely with our clients to understand their objectives, then we train our agents in accordance with your business’ standards. We understand that email is a quick and efficient method of communication, but everyone doesn’t have the resources to be on top of their emails 24/7. Our team of customer service specialists is always available to check for emails and redirect or respond as required. Response time for emails is an important factor in gaining new customers and keeping your current customers happy. That’s why we offer email response services along with traditional voice-based customer service; these days, it’s just as important to keep up with emails, so we’re here for our clients, to ensure those critical responses aren’t delayed. We can even manage the front line of your internal email communications if needed, ensuring that general inquiries and requests get to the right party. Partnering with a response service for email offers the same benefits as telephone service: it increases your responsiveness while allowing your team to focus on the tasks that are most beneficial to the success of your business without unnecessary interruptions or missed opportunities.
Infinity Virtual Answering works with clients in an around the London, Ontario, area to provide many services that help you run your business efficiently. We offer everything from traditional telephone answering services to data entry and responding to emails or electronic alerts. If it needs to be monitored, we can likely help you with it! We treat your clients like they’re our clients because we are dedicated to helping businesses to connect, grow, and thrive.
It gives me pleasure to be able to write a testimonial for Infinity Answering Service.
I have been using them for at least 20 years to answer my phone lines after hours in the evenings and weekends, for both my personal General Practice, as well as for London Doctors Relief Service, which works during those hours.
They answer approximately 1700 calls per month on my behalf, and I have been extremely impressed at how professional they are, and how extremely rare, there are mixups, in spite of the very complex interactions they have with patients, and their ability to schedule patients to be seen in the clinic after hours.
Their management team is very responsive to any issues that might arise, and resolve them quickly.
Yours Truly,
Dr. Henry B
Infinity has been our answering service provider for many years. We have several lines directed to them with a variety of schedules and call handling requirements. They consistently respond quickly and courteously to each and every call, allowing us to be available 24/7 as needed.
My annual updates and any queries have been managed and transacted with speed and accuracy every time. I would not hesitate to recommend Infinity to anyone in need of off-hours call handling.
J Johnston
FCFP’s experience with Infinity has been great. We appreciate the dedicated support. The staff at Infinity do their best to continually learn the complexities of our business needs to improve their service to our customers.
Mike C
We love having this service, we use Infinity Virtual Answering to cover our phones when we have team outings or vacations where we need to have someone answering the phones. The staff is always professional and reliable.
Kim Atkinson
Get started with an Infinity representative and see how our services can benefit your business.