Emergency Dispatch Services

Depending on the nature of your business, emergencies can impact both your employees and your customers. The Infinity Virtual Answering team has been offering emergency dispatch as part of our suite of call answering solutions for over twenty years. Our team of emergency dispatchers can help your business be prepared for any eventuality-whether it is communicating an internal emergency appropriately or triaging client and dispatching client calls appropriately We successfully handle hundreds of urgent calls every day, on behalf of clients from medical, technical, trades, and professional industries.

How Does an Emergency Dispatch Service Work?

Infinity’s team of emergency dispatch agents will respond to your customer calls when your customer service team is not available and prioritize them in accordance with your specifications. We will use your protocols to determine if the call is truly urgent in nature. If so, the appropriate staff will be contacted, based on your on-call schedule or protocol. If the call does not warrant emergency service, a message will be taken and the caller will be assured that someone will return their call later or the next business day. All messages taken are documented and forwarded to your office for verification and follow-up.

What Are the Benefits of Using an Emergency Dispatch Service?

By working with the professional emergency dispatchers at Infinity Virtual Answering you can be sure that you are able to provide the highest standard of customer service. Our agents ensure that all the necessary information is documented so that you can act quickly and confidently in the midst of a crisis. With 24/7 availability our emergency dispatch of on-call staff is there for you and your customers when you need us the most. Some of the benefits of emergency dispatch services are:

1. Positive Company Image
2. Improved Internal Productivity
3. Increased Customer Satisfaction

Why Choose Infinity Virtual Answering For Emergency Dispatch of On-Call Staff?

At Infinity Virtual Answering, our professional call dispatch team is always available to take your customer’s phone calls. Our emergency dispatch service is a cost-effective solution that allows you to rest assured that your customers are being taken care of 24/7. Interested in learning more about our emergency dispatch services? Call us at 519 432 6463.