Employee Absence & Injury Reporting Services

Employee absenteeism is a common issue for businesses, especially those with non-traditional schedules or shiftwork. A short-term leave from work, usually due to an illness or an urgent matter that keeps an employee from getting to their job, is something that almost always comes up at the last minute. Managing employee attendance can be a tremendous job for supervisors and human resources staff. That’s where an employee absence reporting can help.

24-Hour Call Answering & Employee Reporting

The employee absence reporting line is staffed 24 hours a day, seven days a week. It allows employees to call and speak to a customer service agent that will collect the details of the absence. These details are then sent to the appropriate supervisor via email, text message or entered in a database; whichever process works best for your business. The human resources department is then provided with a record of the absence.

Live Virtual Receptionist vs Automatic Absence Reporting

By investing in a live answering service rather than an automated absence reporting line you are better able to report on the real reason of absence for each employee. When an employee is feeling upset or ill they may not have the ability to complete the full automated process. Unreported absences then fall to management and human resources to follow up with the employee. By using an absenteeism call-in line you increase the likelihood that employees will report their reasoning, allowing management to focus on how to deal with attendance in regards to internal operations.

Accurately Track Employee Attendance

When you use a live reporting service you are more able to accurately track employee attendance. Our reporting extends beyond the absence rate and includes the reason and duration. This comprehensive view of employee absenteeism will allow your business to develop the proper internal processes to manage absences in the future.

A structured absence management line helps organizations to maintain proper documentation of absences. This enables the human resources team to review absence thresholds and make policy decisions that are informed by primary data. Additionally, formal absence reporting allows organizations to better recognize employees that need additional support or follow up.

Businesses That Benefit from Employee Reporting Lines

Absence reporting and documenting is an important service for a wide range of industries, including:

Medical & Healthcare

Hospitals and clinics rely on employee absence reporting lines to handle the large volume of call-ins. This ensures sick calls are documented and back-up staff can be brought in to cover shifts in a timely fashion.

Schools &  Educational Professionals

It’s imperative to have a teacher in the classroom, even in the event of a sick call. Employee absence reporting lines allow teachers and educators to easily call in so that a replacement in promptly arranged to cover their classroom.

Trades & Professional Services

Service calls are scheduled in advance and an absent employee can result in an unhappy customer. We can ensure that a backup technician is dispatched for these unexpected situations.

 Retail & Hospitality

Employee sick calls and absenteeism can result in restaurants and retail stores to be short-staffed during peak times. Be prepared for an unexpected influx of customers and ensure backup staff is brought in as soon as possible.

Manufacturing

Employee absences can quickly cause slow-downs in production lines, thousands of dollars in lost productivity, and damage relationships with your partners. Ensure that absence details are immediately communicated to the appropriate people so that production continues to run smoothly, even in the event there are absent production team members.

Why Choose Infinity Virtual Answering’s Employee Absence Reporting Service?

Infinity Virtual Answering is the premier virtual answering service in Ontario. We provide more than reliable employee absence reporting and offer a full suite of answering service solutions to suit businesses of all types. Our professional answering services improve efficiency by reducing distractions and allowing our clients to focus on more important tasks. Infinity services are fully customized to suit the needs of our clients and typically cost less than one-tenth of the average administrative position.

For more information about Infinity Virtual Answering and the answering services that we provide, contact us today at 519-432-6463.