Professional Live Call Answering Service
Get professional live phone answering services from a team of dedicated virtual receptionists. Infinity Virtual Answering has been trusted in and around London, Ontario to manage incoming calls for businesses of every kind. Whether it is busy and on-the-go tradespeople or professional services, such as lawyers and real estate agents, Infinity’s virtual telephone answering services provide business owners with a practical solution to ensuring that no call is missed – no matter what time of day.
Virtual Telephone Answering Service for Your Business
Let Infinity’s live phone answering services be the voice of your business. Whether it’s on a full-time basis, answering in the off hours, lunch hour relief, scheduling appointments, or simply taking overflow phone calls, live call centre agents are available 24/7 to answer calls on your organization’s behalf. Infinity’s 24-hour answering service agents will handle your calls, live, and capture the information you want.
Infinity will not only assist your business in successful lead capture, through immediately responding to incoming calls from potential customers, we’ll also help provide exceptional customer service by professionally and promptly answering calls and directing them accordingly.
Live Phone Answering Services to Grow Your Business
- Answering services available 24 hours / 7 days a Week
- Calls handled by a team of professional and dedicated virtual receptionists
- Reception Overflow
- After-Hours Reception
What Type of Businesses Can Benefit from Using a Live Telephone Answering Service?
Live phone answering services, whether long-term or for a short period of time, can benefit a wide range of businesses for several reasons, such as:
- Small or growing businesses with limited staffing budgets
- Businesses with limited or no office space
- Businesses working remotely
- Or on-the-go workers who do not want to miss any incoming calls
- Established and large business who may already have a reception team on-hand, who need coverage for sick calls, vacations
- An influx of calls during peak seasons
Our Professional Answering Service Team has Worked with Many Different Industries:
- Medical
- Emergency
- Financial
- HR Departments
- Insurance
- Not-for-Profit
- Property Management
- Small Business
- Salons & Spas
- Veterinarian
- Lawyer
Live Call Answering & Virtual Receptionist Services
Infinity’s live telephone answering service can also double as your company’s virtual receptionist services. Infinity tele-receptionists perform duties of a traditional receptionist at a much lower cost, with the added benefit of 24/7 live phone coverage, which is a great competitive advantage for businesses whose incoming calls can come in at all times of the day and night. Whether you operate in an office or on the road, our live answering services can transfer calls from your landline or cell phone to provide the best experience for your customers.
Why Businesses Can Benefit from Phone Answering Services
Live phone answering services can be a great addition to your business for the following reasons:
Increase Lead Capture
Live phone answering services ensure that a real-life representative is always answering incoming calls. Having a professional answer calls personally, instead of letting potential customers go to voicemail, prevents callers from moving on to one of your competitors.
Create a Great First Impression
Live phone answering services makes for a great first impression. Having a friendly voice to answer a potential customer’s questions, no matter what time they call. This provides customers with a better and more personalized connection, rather than a message being left on a machine.
Reduced Overhead Costs
Our well-trained, friendly team can provide professional live call answering services at a fraction of the cost of an internal hire – all while offering around the clock service.
A Dedicated Live Phone Answering Service Provider
Let Infinity Virtual Answering answer your businesses’ incoming calls. We can handle everything from message taking, order taking, customer support hotlines, absence reporting, and emergency dispatch. You name it, and we can assist! Our expert team members are trained to handle calls just as your own internal team members would, – allowing you and your staff to take care of business with minimal interruption.
Get the phone coverage you need today, contact Infinity Virtual Answering today for more information about the live phone answering services we have available to your business.
It gives me pleasure to be able to write a testimonial for Infinity Answering Service.
I have been using them for at least 20 years to answer my phone lines after hours in the evenings and weekends, for both my personal General Practice, as well as for London Doctors Relief Service, which works during those hours.
They answer approximately 1700 calls per month on my behalf, and I have been extremely impressed at how professional they are, and how extremely rare, there are mixups, in spite of the very complex interactions they have with patients, and their ability to schedule patients to be seen in the clinic after hours.
Their management team is very responsive to any issues that might arise, and resolve them quickly.
Yours Truly,
Dr. Henry B
Infinity has been our answering service provider for many years. We have several lines directed to them with a variety of schedules and call handling requirements. They consistently respond quickly and courteously to each and every call, allowing us to be available 24/7 as needed.
My annual updates and any queries have been managed and transacted with speed and accuracy every time. I would not hesitate to recommend Infinity to anyone in need of off-hours call handling.
J Johnston
FCFP’s experience with Infinity has been great. We appreciate the dedicated support. The staff at Infinity do their best to continually learn the complexities of our business needs to improve their service to our customers.
Mike C
We love having this service, we use Infinity Virtual Answering to cover our phones when we have team outings or vacations where we need to have someone answering the phones. The staff is always professional and reliable.
Kim Atkinson