Virtual Receptionist Services

In many businesses today, receptionists and secretaries are necessary. However, hiring, training, and managing reception and front desk personnel can be costly and time-consuming. Infinity Telecentre offers virtual receptionist services as part of our answering services to help your business succeed. We support businesses by professionally answering calls, scheduling appointments, and providing customers with the same care they have come to expect.

Remote Virtual Receptionists Serving Ontario Businesses

Virtual Reception Services in London, ONWhat is the cost of a missed call? Many of our clients feel that the value of the virtual reception services pays for itself many times over from the result of just one new customer acquisition. In addition to eliminating the need to compensate an in-house receptionist, a virtual receptionist will allow you to effectively prioritize your day to make sure you are not spending unwarranted time answering phone calls. With our 24/7 phone and reception coverage, we will make sure all your calls are answered live with our virtual receptionists, and we’ll relay your messages directly to you in a manner that works with your existing business operations.

Infinity is proud to deliver exceptional virtual reception services to businesses throughout Southwestern Ontario, both big and small. We pride ourselves in having excellent customer service where our customers are always number one. Infinity’s team of virtual receptionists** perform the duties of a traditional secretary or receptionist, with the added benefit of always being available.

Our Virtual Reception Services Include: Save

  • Answering your calls 24/7 (call screening, forwarding, live transferring)
  • Scheduling appointments and estimates (Appointment Scheduler)
  • Order processing
  • Emergency dispatch to your on-call staff
  • Delivering your messages via email, text, web, phone call, fax or all of these
  • Providing local or toll phone numbers

Benefits of Virtual Reception Services

Virtual Reception Services Require No Office or Desk Space

In order to hire on-site receptionists, adequate office and desk space is required. With many businesses operating remotely, on the go and even online, virtual receptionists offer businesses flexible and non-traditional front-desk alternatives.

Affordable Reception & Front-Desk Coverage

Virtual reception services are far more affordable than employing an in-house team. For small and new businesses, start-ups or businesses looking out for their bottom line, virtual reception services are the cost-effective solution to call answering.

Increase Business Leads

For some industries, a missed call is a missed business opportunity. Virtual reception services ensure that every call is answered professionally, so that customer questions and requests are promptly addressed – instead of being left on an answering machine.

24-7 After-Hours Reception Coverage with Infinity Telecentre

Potential customers and clients like to make an immediate human connection – the way your phone is answered really does send a message about you, your business and your work culture. Make a great first impression and use Infinity Telecentre’s Virtual Receptionist. Our success has been built on customer loyalty as demonstrated by the longevity of client relationships. Many of our customers have been with us since 1996. We have the experience, knowledge and reliability to develop a plan customized for you. For more information about our extensive suite of virtual reception services, contact Infinity Telecentre located in London, Ontario today!

Get started with an Infinity representative and see how our services can benefit your business.

Get Started