With over 20 years of customer service experience, Kate offers a unique approach to client support, management, and training. She understands the importance of teamwork and leads with confidence while developing a culture of engagement, growth, and success. Working directly with the staff and enabling their success, Kate also maintains equity policies and recruitment standards for all employees. This value guarantees the highest level of quality for all customers and clients alike.
Kate works directly with the clients, to determine the best fit for each company’s needs. This allows Infinity to maintain a customer centric focus, to ensure all new and current staff are able to assist each caller with the highest standards Infinity Virtual Answering offers. She is people focused and is dedicated to a culture where staff can learn, grow, and engage freely.
In her spare time, she enjoys spending time outdoors hiking and exploring, where you will find her only too proud to bring her grandchildren along for the adventure. A mother of three and grandmother to three, Kate is proud to have served in the Canadian Armed forces and delights in sewing when it’s a little too cold out.