The Team at Infinity Virtual Answering

Since 1996, the team at Infinity Virtual Answering has been building trusted, long standing relationships with the Canadian Business Community. Located in London, Ontario, all calls are handled locally by a dedicated team of well-trained professionals. We take pride and care in the promise to provide businesses the highest level of support for their staff and clientele.  We are truly an extension of the businesses we support.

Meet the Leadership

General Manager

Blake Dawson

Having co-founded Infinity Virtual Answering in 1996, Blake Dawson takes great pride in the fact that many of his original clients are still with him after over two decades. In fact, the majority of clients who have entrusted Infinity with their business have remained for several years. Blake’s leadership, collaborative nature, and dedication to exceptional service have also cultivated remarkably long-standing relationships with staff. Unlike similar organizations, Infinity has an incredibly experienced and loyal team, with a third of the current staff employed since the organization’s beginning.

As sole owner and General Manager of Infinity, Blake is largely responsible for the strategic direction and technological investments of the company. Having started his career with a large communications enterprise, Blake came to understand the value of corporate communications, and the impact that technology had on consumer relations. Since Infinity’s inception, Blake has maintained and expanded his knowledge of communications technology, ensuring that Infinity offers the latest and best available solutions and services to their clients. Blake maintains membership with several business, professional, and industry associations and is highly engaged in various telecommunications technology networks.

Operations Manager

Kate Harrison

With over 20 years of customer service experience, Kate offers a unique approach to client support, management, and training.  She understands the importance of teamwork and leads with confidence while developing a culture of engagement, growth, and success.  Working directly with the staff and enabling their success, Kate also maintains equity policies and recruitment standards for all employees. This value guarantees the highest level of quality for all customers and clients alike.

Kate works directly with the clients, to determine the best fit for each company’s needs. This allows Infinity to maintain a customer centric focus, to ensure all new and current staff are able to assist each caller with the highest standards Infinity Virtual Answering offers. She is people focused and is dedicated to a culture where staff can learn, grow, and engage freely.

In her spare time, she enjoys spending time outdoors hiking and exploring, where you will find her only too proud to bring her grandchildren along for the adventure.  A mother of three and grandmother to three, Kate is proud to have served in the Canadian Armed forces and delights in sewing when it’s a little too cold out.

Operations Lead

Laura Hughes

 Having joined Infinity in 2017, Laura has combined her educational background and her eclectic history in customer service into a role as a Client Operations Lead. If she’s not assisting callers over the phone, she is helping with the day to day running of Infinity, including managing on call schedules, directly interacting with clients, and providing training and support to fellow operators.

With ten plus years in customer facing roles, where she was able to hone her skills, Laura also has a background in administration, research and consulting. With her educational background in Social Sciences, Laura has been able to apply what she has learned into a broader understanding of how to meet her client’s needs. When not at work, she enjoys exploring the countryside and searching for vintage tin wind-ups to add to her collection. 

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