Infinity Virtual Answering is a 24/7 telephone answering and virtual receptionist service headquartered in London, Ontario. Since 1996, Infinity has supported businesses across healthcare, emergency response, professional services, and consumer industries by providing live call handling, customer service support, and business continuity communications through a professionally staffed call centre. Infinity operates as an outsourced communications partner for both large and small businesses that require reliable answering services and support without maintaining in-house staff.
Our call centre operates 24 hours per day, 7 days per week, and 365 days a year to provide a level of service that our customers can be proud of. A large part of our business is handling emergency calls for our medical and emergency response customers.
Infinity Virtual Answering is proud to have received the Cam-X Award of Excellence from the Canadian Call Management Association in recognition of operational standards in telephone answering and customer service delivery. Directly with each client to establish customized call handling procedures, escalation paths, and message delivery methods based on their operational requirements. We have state-of-the-art telecommunications equipment that allows both our staff and our customers to work with the latest technology available in today’s marketplace.
Answering Services We Provide
Infinity Virtual Answering provides outsourced inbound call centre services that allow businesses to maintain consistent telephone coverage without hiring internal reception or dispatch staff. These services include:
- Emergency Call Services: We offer 24/7 emergency call services. Our emergency call services support the dispatch of on-call staff, coordination of emergency service providers, and safety check-in communications to help maintain business continuity during critical events.
- Virtual Reception & Answering: Infinity provides customized virtual receptionist and live answering services for businesses that require consistent inbound call coverage. These services are commonly used to support internal reception teams during after-hours periods, staff absences, vacation coverage, or as a full-time remote reception solution.
- Call Centre Services: Infinity also provides specialized call centre services that extend beyond traditional message-taking. These services may include order processing, customer care support, help desk assistance, and structured data collection or entry.
Why Choose Us
At Infinity, we have built a reputation as a trusted, customer-focused service provider. Our success has been built on customer loyalty as demonstrated by the longevity of our client relationships. Many of our customers have been with us since we started in 1996.
- We are committed to continuous improvement and business innovation to improve our answering service.
- Customer service is at the core of everything we do. Our team is always just a phone call or message away, ensuring clear communication, fast support, and a seamless client experience from start to finish.
- We have decades of experience, knowledge and reliability to develop a plan customized for you.
