Call Centre Services
For expert call answering services such as 24/7 customer care lines, order taking services as well as direct email response services, Infinity Virtual Answering offers professional call centre services to support individual business needs. Whether you’re looking to implement a dedicated 24-hour customer contact line to answer incoming customer calls or full or part-time data entry and collection line, our highly skilled and trained representatives are here to support your business operations.
Contact Centre Services That Meet Your Needs
24/7 Customer Care Line Services
Provide your customers with specialized service and support – no matter the time of day. Infinity Virtual Answering offers customer care and responses services to answer questions, direct calls, and provide support to customers your call-in customers.
Customer Surveys
Getting customer insights from your customers at the right time is key to maintaining exceptional customer service. Let us manage your customer survey calls to collect valuable feedback, helping you continue delivering the high level of satisfaction your customers expect.
Data Collection & Data Entry
Maintain essential business with Infinity’s data collection and entry services. Our team can work as an extension of your organization to acquire all-important details and update your organization’s systems in real-time.
Consumer Hotline Call Centre
Provide your customers with a direct line of communication – 24/7. Infinity offers support for customer service, support, complaint and information ensuring calls are answered by a live representative any time of day.
Order Taking Services
To facilitate phone and online transactions, we offer professional order-taking services to make your customers feel at ease. With 24/7 hour coverage, we can help to minimize customer wait times, in turn, improving your bottom line.
Dealer Locator Services
Ideal for companies and businesses with multiple locations and local representatives, we offer comprehensive dealer locator services to help direct customers to your closest product and service locations right when they’re looking for you.
Email Response
More than just phone answering, Infinity offers professional email response services for businesses. Let your customers feel at ease and taken care of with our answering services that provide a quick and informed response in a timely manner.
Help Desk Services
For businesses with an influx of customer help calls where an immediate response by a live representative is essential, Infinity offers help desk services. Our team can easily be trained to answer technical product questions and direct calls for service as needed.
Virtual Call Centre Answering Services That Make a Difference
With over 20 years of experience, we customize our call centre answering services to businesses worldwide. Our team of dedicated professionals are specialized in live call answering and customer service tailoring communication to your brand, so your voice is represented in every interaction.
Our call handling services help you focus on growing your business without missing a call. Let us answer your calls while you:
- Save money on additional full-time reception staff
- Never miss a call from valuable customers or clients
- Increase your business with dedicated 24/7 customer service
- Gain valuable time to focus on your business
Maximize Business with our Lead Capture Services
When launching a successful marketing campaign, you’ll often receive an influx of calls for your business. Whether or not these leads turn into a sale is up to you, but as a key decision maker, the task of answering the phone and collecting the right information might not be your top priority. That’s where our call center services can help.
Infinity Virtual Answering specializes in capturing high-quality leads to maximize business for your organization. By ensuring that no call goes unanswered, our team guarantees that every lead is captured, recorded, and routed to the correct person for follow-up.
Trusted Call Centre Services from Infinity
For customized call centre services to suit the individual needs of your business, trust the team of professional call answering technicians at Infinity Virtual Answering. Get in touch with our team today to learn how we can support your business.