Last Updated: November 21, 2025

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”). This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. By using the Site, you consent to the practices described in this Privacy Policy.

We are committed to protecting your privacy. We do not sell, rent, or trade any personal information we collect.

1. Information We Collect

As an answering service, we collect information both from our own website visitors and from callers on behalf of our clients. All information is collected in accordance with PIPEDA.

Personal Information from Callers (Collected on Behalf of Our Clients)

When we answer calls for our clients, we may collect:

  • Caller name
  • Phone number or email address
  • Reason for the call
  • Appointment details
  • Messages or information the caller wishes to relay

This information is collected strictly for the purpose of providing services to our clients.

Personal Information from Website Visitors

When you visit our Site or submit a form, we may collect:

  • Name
  • Email address
  • Phone number
  • Any information you voluntarily provide

Non-Personal Information

We may automatically collect:

  • IP address
  • Browser and device information
  • Pages visited and visit timestamps

Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality and user experience.

2. How We Use Your Information

We use the information collected for the following purposes:

For Caller Information (on Behalf of Clients)

  • Delivering accurate call handling and message taking
  • Scheduling appointments or relaying messages as instructed by clients
  • Ensuring service quality and accuracy

For Website Visitor Information

  • Responding to inquiries
  • Providing requested information about our services
  • Improving website performance and user experience

General Purposes

  • Maintaining security and integrity of our systems
  • Complying with legal obligations

We do not use caller information for marketing or any purpose other than fulfilling our contractual obligations to clients.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties.

We may disclose your information only in the following circumstances:. How We Share Your Information We do not sell, rent, or trade your personal information.

We may disclose your information only in the following circumstances:

  • Service Providers: Trusted third parties who assist in operating our website or supporting our business, and who are contractually obligated to maintain confidentiality and comply with PIPEDA.
  • Legal Compliance: When required by law, regulation, subpoena, or court order.
  • Protection of Rights: To protect our legal rights, prevent fraud, or ensure the security of our systems.

All disclosures are made strictly in accordance with PIPEDA.

4. Third-Party Links. Third‑Party Links

Our Site may include links to third‑party websites. We are not responsible for the privacy practices of these external sites.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet is completely secure.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing or correcting your data
  • Requesting deletion of your data
  • Opting out of email communications
  • Managing cookies through your browser settings

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

8. Contact Us. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, you may contact us at:

Infinity Virtual Answering (Infinity Telecentre)
Email: admin@infinitytelecentre.com
Phone: 519-432-6463
Address: 3-571 Wharncliffe Rd S, London Ontario