When you’re running a busy production facility, management and supervisors don’t always have time or resources to answer every phone call. But unanswered calls can lead to lost opportunities and miscommunication between staff and team members. To help your business thrive, we offer call answering services for production facilities that will promptly answer your calls, take care of questions, and direct calls to internal staff or management team members as needed.
At Infinity Virtual Answering, we help production facilities and manufacturing businesses take care of answering phone calls, so you can focus on the core aspects of running their operation and effectively managing their facility.
Emergency Call Services for Production Facilities
In the midst of an emergency, most production facilities cannot shut down. Water treatment plants, electricity generation stations, and even many manufacturing facilities need to keep providing critical production processes for their communities even when emergencies are happening.
Our emergency call services are tailored to those needs. We can help facilitate emergency dispatch of staff and services and provide safety checks. Our virtual receptionists for your production facility can also attend to your phones virtually if your administrative staff cannot get into the office due to an emergency.
24/7 Virtual Receptionists
Paying an internal employee to answer the phones is not always possible, or the most cost-effective option. You may not have a full-time need for an internal receptionist, or your existing staff may not be available during evenings, weekends, or holidays. In other cases, you may just need temporary help when your employees are sick or on vacation.
As part of our call answering services, our virtual receptionists can handle the phone during all of these situations, 24/7. Our team can ensure that your clients, vendors, and associates are never routed to voicemail or left on hold. We can even support sick calls from staff to ensure that adequate work coverage is secured for each shift or rotation.
Specialized Call Services for Manufacturers
Our specialized call services give you all the advantages of an internal call centre, without the cost or hassle of running your own. Our call answering team can handle advanced actions such as taking orders, collecting and entering data, providing customer care and help desk services, and more.
With our flexible call centre services, you get to control the scripts and information provided by our virtual call centre receptionists, and we work hard to provide quality customer service that matches your brand image.
Answering Services for All Productions Facilities
We provide emergency call services, virtual receptionists, attendance line and call answering services for all kinds of production facilities including:
- Oil refineries
- Water treatment plants
- Electricity generating stations
- Nuclear generating stations
- Other utility production facilities
- Large manufacturing facilities
Reliable Virtual Receptionists for your Production Facility
Don’t let your business lose opportunities due to unanswered calls. Instead, foster a connection with your clients and colleagues by outsourcing your phone call needs. To talk about answering services for production facilities, contact us at Infinity Virtual Answering today.