Reception is the first point of contact your clients and customers have with your company, so its importance can’t be overstated. Today, business owners and managers have the option of choosing between a virtual reception service or a traditional one. While many daily tasks are similar between the two, there are some considerable differences.
1. Expense
The cost of employing an in-house, on-site receptionist can be significant both in time and money. Training a receptionist can take time. In addition to salary, you must factor in other costs such as benefits, office space and supplies to do the work.
With a virtual receptionist answering service, you are billed based on your budget and the coverage you need. There are no operating costs involved, and virtual receptionists are already trained in communication skills.
2. Dedicated Tasks
A traditional receptionist answers calls, relays messages, and handles simple queries, but is also responsible for tasks like face-to-face meetings and greeting, running errands, sorting mail, and accepting packages. All of these activities take time away from answering the phone.
A virtual receptionist service provides dedicated consistent phone coverage and other administrative tasks for your business like making appointments, paging and relaying messages. A virtual receptionist ensures no call will go unanswered, reducing the frustration clients and customers can experience when they can’t get calls through.
3. Availability
Traditional reception is usually confined to regular business hours. For most companies, this means an eight-hour day, five days a week.
Virtual reception covers vacations, sick leaves, lunch breaks and fluxes in seasonal business. It’s 24/7 coverage.
4. Technology
Virtual answering services, like Infinity Virtual Answering, already has the latest communication technology in place. Besides taking calls and messages, we can track call data, helping you to identify customer and client concerns. The service is ideal for surveys and RSVPs, and it stays up and running even during power disruptions.
Customizable Professional Virtual Receptionist Services
Infinity Virtual Answering has been helping companies in London and throughout Southwestern Ontario for over 20 years. We’re invested in providing you with an answering service that meets your needs, whether on a short-term or long-term basis. Our service can be customized for you, and we guarantee that our professionals will handle your calls like we would handle our own. For more information, you can reach us at 519-432-6463, or email us at admin@infinitytelecentre.com.
