Employee Safety Check-Ins & Monitoring
If you have employees who work alone, in remote environments, or in potentially dangerous situations, worker safety check-in services are an essential part of employee safety monitoring. In the event of an unfortunate incident, employee safety check-ins can help to ensure that the situation gets the attention it needs in a timely fashion.
At Infinity Virtual Answering, we can provide customized safety check-in services designed to help businesses monitor employee wellbeing, support lone workers, and meet workplace health and safety requirements.
How Do Employee Safety Check-Ins Work?
In general, a safety check-in is a regularly scheduled phone call, that the employee places to our emergency call and dispatch answering service to confirm they are safe. If the employee fails to make a scheduled call, our operators will attempt to reach them.
If we cannot reach the employee, we follow a predefined escalation protocol, alerting the designated person, informing them that we were unable to reach the employee. The person designated to receive failed check-in notifications is often the employee’s immediate supervisor or appropriate authority. Once notified, the designated person will follow the appropriate procedure to deal with the situation. This ensures that potential safety concerns are addressed quickly and according to your internal procedures.
Lone Worker Safety Solutions
Another feature of this employee safety check-in service is that it provides the lone workers a quick way to call for assistance in situations where 911 emergency services are not required, but they need to relay an urgent message to their immediate supervisor or another party who is not available by phone. Our team of agents will answer the call immediately and make as many calls as it takes to ensure that the alert gets to the right people, leaving the on-site lone worker free to deal with the situation at hand.
Our Safety Check-In Services
Scheduled Worker Safety Check-Ins
We manage routine safety check-ins for employees working alone, after hours, or in high-risk environments, ensuring consistent monitoring and accountability.
24/7 Customer Support
If a check-in is missed or a concern is raised, our team follows your customized escalation procedures to notify supervisors or emergency contacts immediately.
Lone Worker Monitoring & Alerts
Provide lone workers with a direct line to live agents who can dispatch alerts, relay urgent messages, and coordinate follow-ups in real time.
Data Collection & Incident Documentation
All check-ins, missed calls, and escalations are documented, providing accurate records for compliance, audits, and internal reporting.
Non-Emergency Assistance Calls
Employees can reach out for urgent assistance without contacting 911, ensuring concerns are handled efficiently and appropriately.
Customized Safety Protocols
We tailor safety check-in services to match your organization’s health and safety policies, schedules, and reporting requirements.
Why Offer an Employee Check-In Service?
Offering a worker safety check-in service is a cost-effective alternative to increased staffing and provides peace of mind for both employers and employees. Our services allow businesses to monitor employee safety proactively while maintaining detailed records of safety measures.
These records help demonstrate compliance with workplace safety regulations and support your commitment to employee wellbeing.
Trusted Employee Safety Monitoring by Infinity Virtual Answering
Infinity Virtual Answering is based in London, Ontario and has provided professional call centre and employee safety monitoring services for over 20 years. We work with organizations across industries to deliver reliable, compliant, and responsive employee safety check-in services.
For more information about customized worker safety check-in solutions, contact Infinity Virtual Answering today and let us help you protect your employees—anytime, anywhere.