Restaurants are known for being fast paced, with lots of moving parts throughout the operation. From serving customers and juggling staff schedules, to ensuring adequate stock levels and communication with vendors – restaurant owners and managers are often pulled in different directions. That’s why Infinity Virtual Answering offers comprehensive restaurant answering services for both big and small establishments throughout Southwestern Ontario.
How Our Call Answering Services for Restaurants Improve Daily Operations
24/7 Reservation Management
Our virtual receptionists can take and manage your restaurant reservations around the clock, ensuring your guests never miss the chance to book a table—even during peak hours or after closing.
After-Hours Answering Service for Hospitality
We’re available 24/7 to answer your restaurant’s calls, so customers, employees, vendors, and other contacts can always reach a friendly, professional voice—whether you’re busy serving diners or closed for the day.
Order and Inquiry Handling
From menu questions to special requests and order details, our team handles customer inquiries with care, freeing your staff to focus on providing an exceptional in-person dining experience.
Overflow Call Answering
During your busiest times, we back up your front-of-house team by answering overflow calls, so no customer goes unheard or waits on hold.
Restaurant Call Answering Services That Eases Management Tasks
In addition to meeting the needs of your patrons, Infinity Virtual Answering makes restaurant management more efficient for you. Our call services can handle employee time outs including logging sick days and scheduling staff to meet your operational needs. Supply chain issues such as vendor delivery timelines can be maintained, tracked and supervised. What’s more, our call answering services for restaurants can be customized to your business and its special priorities and setup is easy.
Virtual Receptionists for Restaurants
Infinity Virtual Answering has an expert team of professional virtual receptionists for restaurants on hand 24/7 to provide the following services:
- Booking reservations
- Response to patron inquiries and complaints
- Office messages (vendor delivery delays, recalls, etc.)
- Employee sick/book-offline
- Taking catering or large party orders
- Answering questions about hours, menu items, or location
- Forwarding urgent or emergency calls to the appropriate contact
- Providing wait time or seating availability updates
- Capturing leads or booking event space for private functions
- And more
Explore our Telephone Answering Services for Restaurants to Ensure No Call Goes Unanswered
Infinity Virtual Answering is your restaurant’s representative 24/7, even when your physical establishment is closed. We can handle the juggling of many of the tasks involved in running a small business and help ease some of the pressure on you so you can concentrate on running your business. Our team works with your restaurant systems to ensure a seamless flow of communication.