Order Taking Services
Despite the increase in online ordering and e-commerce purchasing, customers are still looking for reliable customer service when they have an issue, or a question before making a purchase. Customers who are in the pre-purchase phase want to speak to a human contact to discuss their questions or concerns instead of being re-routed to an automated IVR service. Trust Infinity Telecentre to provide friendly and reliable order taking services, we will ensure that your customers feel comfortable making a purchase with your business.
24-Hour E-Commerce Support
Infinity will provide more than just order taking services for customers looking to make a purchase. Our team can be briefed on your specific business and product offerings, allowing us to properly answer questions that customers may have before committing to make a purchase. We can also re-route calls and take detailed messages as needed.
Minimized Wait Times
Customers that are left on hold may quickly become frustrated and abandon the call, and the purchase for that matter. Keep your call wait-times to a minimum with the help of our trusted order taking services. Infinity Telecentre can handle a large volume of incoming calls so that your customers are being addressed promptly and professionally.
Benefits of Order Taking Services
- Rest assured that the increased number of calls directed from your advertising initiatives can be handled and answered personally and professionally.
- 24-hour service ensures that each call is properly managed – no matter what time of day.
- Flexibility to customize your order taking services to meet the unique needs of your business.
Why Choose Infinity Telecentre
Why do so many savvy business leaders prefer Infinity Telecentre? We have been providing local business owners with professional phone answering and receptionist services for over twenty years. Using our highly-trained personnel frees your office staff to handle the many other responsibilities that come with running a business.
We help local businesses make strategic use of their financial resources by performing a necessary office task efficiently and cost-effectively. Our customers know they can depend on us to enhance their public image because we take pride in providing superb customer service!
For more information about custom phone answering and order taking services available from Infinity Telecentre, contact our team today.