For business owners, the practice of supporting customers is a 24/7 job. Customers expect businesses and services to be available all times, and unfortunately businesses cannot afford to miss important calls and lose revenue. For holiday seasons such as winter and summer holidays, this may cause a strain on businesses as it can become difficult to adequately cover holidays and vacation time requests, which is why we offer call answering services to support businesses during the holidays.  
 
The use of voice mail is simply not enough, as customers are seeking a connection with a live representative when they connect with your business. That’s why it’s important for businesses to consult a professional call answering service like Infinity Virtual Answering. 

Summer Holiday Phone Answering Services

Summer is a season when you may find yourself short staffed due to employee vacations. Businesses in the hospitality, healthcare and service industries (to name a few) cannot afford to miss a call. Using a call answering service for the holidays ensures you have ample coverage. Staff who are not on holiday are freed to do their own work without the added burden of having to cover phones for someone on vacation.  

Our virtual receptionists are trained to answer the calls, take and forward messages, answer questions, provide after-hours coverage, make appointment and text messages as an extension of your business. 

Virtual Receptionists for Winter Holidays

The winter holidays offer special challenges for businesses looking to deliver top-tier customer service. The weeks before Christmas, Hanukkah and New Years can be especially busy as customers try to take care of tasks before the holidays. With heavy phone traffic like this, a virtual receptionist can take some of the pressure from nonstop phone calls.

Furthermore, the week between Christmas and New Year can see an influx of time off requests as well as your input of regular calls. By planning ahead, you can optimize your coverage using a call answering service to handle overload. 

Holiday Call Answering Services

Holidays are no longer an excuse to miss a call in our business. Some of the most important call services we provide during the holidays include: 

Emergency Call and Dispatch

Emergencies don’t take time off. We provide help for first responders, healthcare and security services to enable prompt responses. 

Virtual Receptionists

Personable, real-time receptionists are trained to handle phone services particular to your business like simple inquires, registrations, message forwarding, sales calls, appointments and after-hours reception.  

Call Centre Customer Care

This service goes a long way to improve customer relations.  

We know good communication is a two-way street. This service can be tailored to enhance customer care, take customer surveys, handle complaints, take orders, strengthen your help desk and create hotlines to relay and receive vital information.

We service the following industries: 

Invest in Holiday Call Answering For Your Business

Infinity Virtual Answering is available 24/7, so we have your business covered on holidays, weekend, or whenever else you’d need our services. Contact us to discuss your call answering needs. We will work with you to customize your service so you can best serve your clients.