Ontario Business Call Answering Services
Infinity Virtual Answering provides professional answering services for businesses throughout Ontario. Our live virtual receptionists answer every call with professionalism and care, helping businesses improve customer service, reduce missed opportunities, and maintain reliable communication around the clock.
Whether you need full-time virtual receptionist services, after-hours call answering, reception overflow support, or appointment scheduling, our customized solutions are designed to fit the unique needs of your business.
Businesses We Serve
Our virtual receptionists are equipped to answer calls for the following businesses:
Professional Services
Never Miss An Important Business Call
Emergency Call Services
Ensure your staff’s safety with emergency call answering and dispatch services. Keep the lines of communication open at those critical times with safety check-ins or emergency dispatch of staff. We designed our emergency call services to benefit your Ontario business’ processes when you need it the most.
Virtual Reception & Answering
Infinity’s virtual reception and answering services are customized to your business. Get support for your existing virtual reception staff or keep the phones running after hours with professional remote reception coverage.
Call Centre Services
We go above and beyond when it comes to our call centre services. If your Ontario business is in need of order taking, data collection and entry, customer care lines or help desk services our experienced and reliable virtual receptionists will customize your business answering services to fit the unique needs of your business.
Infinity’s Call Answering Services for Ontario Businesses
We offer a full suite of business call answering solutions that are tailored to meet the needs of each client we serve. Some of the answering services we provide in Ontario include:
Appointment Scheduling
Infinity Virtual Answering answers inbound calls and book appointments for many organizations every day. Our software integrates with all calendar management and scheduling tools, ensuring that data is always accessible to our clients at all times.
Our virtual receptionists can also assist with new appointment requests, schedule changes, and customer inquiries, helping your business stay organized and responsive.
Remote Reception
Our virtual reception services are designed to provide callers the same level of service they would receive when calling directly to the reception desk of your organization.
We offer remote reception during regular business hours and after-hours.
We can connect callers to extensions, take messages, and direct them to the appropriate party, offer information about your organization, products or services, track and enter lead data into your CRM; Every interaction is customized to follow your business procedures, ensuring callers receive a seamless and professional experience. Best of all, we are ready 24 hours a day, 365 days a year to provide clients with excellent service.
Help Desk Answering Services
Our skilled team of virtual receptionists can help your customers access the information or services that they need. If further assistance is required, we can immediately forward their information on to the appropriate person to assist them. We ensure your business always responds in a timely manner and your customers consistently benefit from excellent service.
Appointment Confirmation and Verification
Missed appointments can be very frustrating for businesses as they represent wasted time, money, and opportunity. Calling to remind every client about every appointment is extremely time-consuming. Infinity can make outbound appointment reminder calls, confirm attendance, and update your scheduling system when changes are required.
Appointment Cancellation and Rescheduling
In a perfect world, every appointment would happen as planned; however, schedules change, and customers occasionally need to cancel or reschedule. When a client cancels, we’ll remove their appointment from your calendar and proactively work to find another available time.
Additional Call Answering Services
Infinity also provides customized answering services to support a wide variety of business operations, including:
- Urgent Service Coordination
- Customer Care Lines
- Sales Support
- Lead Qualification
- Employee Check Ins & Monitoring
- Paging Hardware & Service
Every answering service solution is customized to your business, allowing our virtual receptionists to follow your preferred call scripts, escalation procedures, and communication workflows.